Responsible Gaming

At Lotto NSW, we're committed to providing a safe and enjoyable gaming experience for all our players. We want you to make the most out of your time with us while ensuring that your gambling habits remain balanced and controlled.

Gambling should be treated as entertainment rather than a means of earning income. Set aside a budget for gaming and stick to it, just like you would with any other leisure activity.

Set realistic expectations: Understand the odds of winning and losing in different games.
Don't chase losses: Avoid trying to recoup losses by betting more than you can afford.
Take regular breaks: Step away from your computer or device to maintain a balanced lifestyle.

Effective bankroll management is key to enjoying your gaming experience. Set limits for deposits, loss, wagering amounts and session times to ensure that gambling doesn't interfere with other aspects of your life.

Deposit Limits

Take advantage of daily, weekly, monthly adjustable deposit limit features in Account > Responsible Gaming.
Use this tool to set a budget for yourself and stick to it.

Loss Limits

Set maximum loss amounts for the day/week/month via Account > Responsible Gaming.
This helps you avoid chasing losses by reducing your overall exposure.

Wagering Limits

Establish max bet limits on specific games or across your entire account through Account > Responsible Gaming.
Stay in control of how much you're risking on each session or per individual game.

Staying informed about your gaming activities is key. Our reality check tool will remind you of the time spent playing, sessions logged-in, and money spent during these periods. This helps keep things in perspective.

Reality Check

Activate pop-up notifications every 30/60/90 minutes to take a break.
Receive real-time summaries of gaming activity at your chosen intervals via Account > Responsible Gaming.

Sometimes, it's necessary to step back and reassess your gaming habits. Our cooling-off period tool allows you to suspend your account for 7, 30 days or even permanently self-exclude yourself from our services.

Cooling-Off Options

Temporarily pause play by setting a cooling off duration of between 7–30 days in Account > Responsible Gaming.
To ensure long-term balance and safety, consider the more comprehensive option: Self-Exclusion, available within same section.
Use this feature to give yourself time away from gaming while you focus on other areas of your life.

Age restrictions are in place for a reason. Ensure that you're over 18 before engaging with our platform. Failure to do so can result in account suspension or permanent termination of services.

Provide accurate date of birth during registration.
Verify your identity through the secure online process upon logging into Account > My Details section.

Gambling is a serious issue that affects millions worldwide. If you're struggling with responsible gaming, seek help from professionals or local support groups.

Support Options

Access direct links to certified Australian gambling support services in multiple languages through the Responsible Gaming page.
Utilize online forums where people discuss their personal battles and triumphs over problem gambling.

While our promotions are designed to be rewarding, they should never overshadow responsible gaming habits. Use bonuses wisely by sticking within your budget limits.

Bonus Guidelines

Understand bonus terms and conditions before claiming rewards.
Don't chase losses with free or match credits—make informed decisions based on individual needs.

In today's world, mobile devices offer an unparalleled level of convenience in accessing our platform. However, this also introduces the risk of getting sidetracked by gaming without even realising it.

Mobile Tips

Monitor and adjust your settings for notifications within Account > Responsible Gaming to set up alerts which remind you about playing periods.
Use a dedicated internet connection during play rather than mobile data whenever possible.

The gaming world has expanded to encompass various aspects of entertainment. To maintain a balance between leisure activities and ensure the safety of your loved ones, consider implementing protection mechanisms on both individual devices as well as household levels.

Utilise parental controls provided by device manufacturers for managing screen time across multiple platforms.
Educate family members about responsible gaming principles through open dialogue and awareness-raising exercises.